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Chapter 11:Professionalism at Work: Business Etiquette, Ethics, Teamwork,…
Chapter 11:Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings
Developing Professionalism and Business Etiquette Skills at the Office and Online
Understanding Professionalism and the Cost of Incivility
Civility
Polish
Business and Dining Etiquette
Social Intelligence
Soft Skills
Relating Professional Behavior to Ethics
Gaining an Etiquette Edge in a Networked World
Communicating Face-to-Face on the Job
Using Your Voice as a Communication Tool
Pronunciation
Voice Quality
Pitch
Volume and Rate
Emphasis
Making Workplace Conversation Matter
Use Correct Names and Titles
Choose Appropriate Topics.
Avoid Negative Remarks
Listen to Learn
Give Sincere and Specific Praise
Act Professionally in Social Situations
Receiving Workplace Criticism Gracefully
Providing Constructive Criticism on the Job
Following Professional Telephone and Voice Mail Etiquette
Making Telephone Calls Professionally
Receiving Telephone Calls Professionally
Observing Smartphone Etiquette
Making the Most of Voice Mail
On the Receiver’s End
On the Caller’s End
Adding Value to Professional Teams
Understanding Teams and the Four Phases of Team Development
Collaborating in Virtual Teams
Identifying Positive and Negative Team Behavior
Defining Successful Teams
Stay Small and Embrace Diversity
Agree on a Purpose
Agree on Procedures
Confront Conflict
Communicate Effectively
Collaborate Rather Than Compete
Accept Ethical Responsibilities
Share Leadership.
Planning and Participating in Face-to-Face and Virtual Meetings
Preparing for the Meeting
Determining the Purpose of the Meeting
Deciding How and Where to Meet
Selecting Meeting Participants
Using Digital Calendars to Schedule Meetings
Distributing an Agenda and Other Information
Managing the Meeting
Getting Started and Establishing Ground Rules
Moving the Meeting Along
Handling Conflict in Meetings
Concluding the Meeting and Following Up
Preparing for Virtual Meetings
Dealing With Technology
Respecting the Needs of Dispersed Participants
Interacting Professionally in Virtual Meetings
Establishing Ground Rules for Virtual Meetings
Anticipating the Limitations of Virtual Technology
Managing Turn-Taking and Other Meeting Procedures
Humanizing Virtual Meetings