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Convention July (Red Thread (Customer Voice (Focus Group Speaking /…
Convention July
Red Thread
Rewind and FF
Make customers to look and to feel good
Inside out to Outside in
Customer Voice
Focus Group Speaking / Interviews
Agenda
Why
1st Day
Inspiration
Frederik/Madel/Doris/Niklas/Blanche/Simone Informazzione/Facilitators
How to manage change in VUCA world
Which tools?
How
2nd Day
Concreteness
Informazzione
Morning: Kick-off
Afternoon: Omnichannel Features / Future Store
everyone, key people, kick off, rewind & FF