Please enable JavaScript.
Coggle requires JavaScript to display documents.
:ear: Four Listening Styles :ear: (Critical Listening :checkered_flag:…
:ear: Four Listening Styles :ear:
Empathic Listening :police_car:
Empathy
Perceiving feelings of others
See things from speakers point of view
don't over empathize
Engage in equal two-way conversation
eliminate barriers :lock:
Avoid interrupting
Understand thoughts and feelings :!?:
Polite Listening :smile:
Avoid interrupting the speaker
Give supportive listening cues
Show Empathy
Maintain Eye Contact
Give Positive Feedback
Critical Listening :checkered_flag:
Keep an open mind
Avoid prejudging
Avoid over filtering
don't oversimplifying message
Don't evaluate until done
Recognize your own biases
Combat tendency to sharpen
don't emphasize or embellish on or two aspects
Focus on verbal and non verbal
Watch out for language fallacies
Active Listening
Functions of Active Listening
Checks understanding
Acknowledge feelings
Avoid sending solution messages
Four types
Order messages
Warning or Treating Messages
Preaching messages
Advising messages
Techniques of Active Listening
Paraphrase the speakers meaning
Express understanding of the speakers feeling
Ask questions