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Communication Climate (Implications for Communication: Recognize and…
Communication Climate
Implications for Communication: Recognize and Change Patterns of Communication for Effective Relational Maintenance
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Confirming Climate
We experience confirming climates when we receive messages that demonstrate our value and worth from those with whom we have a relationship.
Empathy
Verbal and nonverbal displays of support. Paraphrasing, prompting, validating, supportive language
Equality
Speaker may have greater talents, but communicates that they see you as having equal worth as a person. Asks
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Flexibility
Would rather investigate than debate. Characterized by “maybe” “perhaps” “this is how I see it” and more tentative language
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Description
Neutral statements that describe observable behavior. Give it context and report its impact on you. Use “I” language
Disconfirming Climate
We experience Disconfirming Climates when we receive messages that suggest we are devalued and unimportant.
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Superiority
Speaker reminds you frequently of their perceived greater status. Uses position or social role as a reason why the other should do something.
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Strategy
Manipulation, calculation. Having an unspoken agenda.
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Control
Speaker imposes solutions(s) without regard to the needs or input of the other. Shoulds and Musts. My way or the high-way.
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Evalutaion
Judgmental statements indicating a lack of regard for the other. Characterized by evaluations and “you” language (“you are a jerk”).
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Certainty
Sees things in a singular way. Characterized by “always” “never” “only” language. Has a low tolerance for disagreement.
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Once a climate is formed, it can take on a life of its own and grow in a self-perpetuating spiral. Positive spirals are when one partner’s confirming message leads to a similar response from the other person. This positive interaction is reinforcing and then encourages the partners to continue the behaviors. But the climate can spiral negatively.
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