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Four Listening Styles (Critical (Recognize your biases, Combat the…
Four Listening Styles
Critical
Recognize your biases
Combat the tendency to sharpen
Avoid filtering out or oversimplifying complex messages
Focus on verbal and nonverbal messages
Keep an open mind
Watch out for language fallacies
Polite
Show empathy with speaker
Maintain eye contact
Give supportive listening cues
Give positive feedback
Avoid interrupting speaker
Empathic
Engage in equal, two way conversations
Seek to understand both thoughts and feelings
See from speaker's point of view
Active
Paraphrase the speaker's meaning
Express understanding of speaker's feelings
Ask Questions to speaker
