Please enable JavaScript.

Coggle requires JavaScript to display documents.

Working with things, and the errors that may ensue (No Such Thing as Human…

- - - - Slip - Right intention, wrong action - Action based or lapse of thought / memory
        
        Plague of the expert - a novice is too attentive to the process
      - Mistake - Appropriate action for the wrong reason - rule knowledge or memory based
        
        Rule based errors - often caused by info overload
        
        Knowledge based - indicate an incorrect conceptual model
        
        Reflection: I have to get clearer on theses
        
        Memory Lapse - can be counteracted with more info - but make it appropriate and not too much
        
        Reflection: This one is not easy, especially in modern workplaces
- - - - Huggers
      - Reflection: What effect has tech had on these?
      - Reflection:It is now easier to determine ahead of meeting someone (easily) also easy to get stuck in a mindset of the "right" way
  - - - Reflection: I find the quote: "when cars become automatic..." (Norman p. 130) to be interesting. Kind of making it a foregone conclusion