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Listening (Remembering (Long Term Memory (Lots of ability to remember…
Listening
Remembering
Long Term Memory
Lots of ability to remember things
Short Term Memory
Limited amount of ability to remember things
Focus your attention on central ideas
Organize the things you hear
Be able to summarize a message
Relate old information with new information
Repeat information to yourself
Responding
Express support and understanding
Stand your ground in responses
Disagreeing with someone
Use cues like "I'm listening"
Avoid problem-causing listening responses
Avoiding eye contact
Looking at your cell phone when talking to someone; shows your preoccupied
Receiving
Maintain role as listener
Avoid interrupting
Wait to talk until speaker is finished with their thought
Avoid assuming you understand
Don't assume you know what the other person is thinking
Focus attention on the speaker
Focus on verbal and nonverbal messages rather than how you'll respond
Understanding
Rephrase and Paraphrase
Put the speaker's ideas into your own words
Ask Questions
Ask for Clarification
Get additional details
View speaker's messages from their point of view
This will help you fully understand what they think
Evaluating
Don't evaluate someone until you fully understand their point of view
Distinguish Facts from Opinions
Assume the speak is good
Things you may disagree with, ask for clarification
