HOW SMART CONNECTED PRODUCTS ARE TRANSFORMING COMPANIES (Transforming the…
HOW SMART CONNECTED PRODUCTS ARE TRANSFORMING COMPANIES
The Broader Implications
STAND-ALONE BUSINESS UNIT.
Making the Transition
CROSS-BUSINESS-UNIT STEERING COMMITTEE
CENTER OF EXCELLENCE.
SHARED RESPONSIBILITY FOR SECURITY
CUSTOMER SUCCESS MANAGEMENT
A UNIFIED DATA ORGANIZATION.
COLLABORATION BETWEEN IT AND R&D.
Transforming the Value Chain
New compensation models
MARKETING AND SALES.
A focus on systems, not discrete products.
New business models.
New customer relationships.
New ways to segment and customize
involve the movement of production inputs and outputs and the delivery of products.
Continuous product operations
Reconfigured assembly processes
Support for new business models.
Ongoing quality management
New user interfaces and augmented reality.
The new capabilities of smart, connected products alter every activity in this value chain. At the core of what is reshaping the value chain is data
THE NEW DATA RESOURCE.
The New Product Capabilities
Connectivity components (ports, antennae, protocols, and networks that enable communication between the product and the product cloud, which runs on remote servers and contains the product’s external operating system).
Smart components (sensors, microprocessors, data storage, controls, software, an embedded operating system, and a digital user inter- face)
Physical components (such as mechani- cal and electrical parts)