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e-mail (Etiquette Tips imagen (Be accurate and concise with message, Keep…
e-mail
Etiquette Tips
Be accurate and concise with message
Keep email message to ONE topic and avoid replying to a message with different topic in the body
Use bullets, color, space, and text size to highlight items
If addressing multiple parents through email, place the addresses in the BCC section to keep their email addresses private
Reply All - avoid when message is to Staff List or large group
When more than one person is addressed on the email, be sure to Reply All when everyone needs to know the reply.
Example: When someone asks a quesion or is asking for a task to be completed - the reply should go to ALL addressed so that everyone knows it has been answered or taken care of.
When sent an inquiry from a parent, find out information from others before replying.
Example: When answering a parent with unknown answers, avoid including the parent in your inquiry of it to another person – it puts staff in a bad spot to answer directly to the parent before an answer is collaborated on with those on the email.
Link to Resource Documents
Electronic Mail Etiquette Lesson (pdf of this lesson)
JCSD Email Signature Specifications document
JCSD Email Signature Step Guide
JCSD building signtature templates (Word documents with sigature images, font, size set; users enter their own information into template
Email Archiving
Email is a public record
Staff are to do their own archiving of email
Save in folders on email program
Save in folders off email program
TO – individual and groups, All Staff
CC – carbon Copy
BCC – blind carbon copy
–Put parents' email lists in the BCC section
–no public list of email addresses should be sent out
brief topic; can include information on due date, INPUT, Action Needed
Formatting - Font, size, color, bullets, spacing
Closing – to fit your audience (warm regards, thank you, best, …)
Reply All – use sparingly
Line 1: Name | Title
Line 2: School building | District
Line 3: Phone number | website | Twitter handle
Line 4: Quote (short in length) Image: must be the approved J or dragon, selected for use with signatures
