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Quality (Quality control (Based on minimum standards, Usually happens at…
Quality
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Benchmarking
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Examples are internal, external, competitor, functional and strategic
Compare how products are produced by improving practices, cost may be reduced, quality should improve
Achieved by comparing a business with that of a competitor (usually market leader) in order to improve
Zero defects
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A business should benefit from improvement in quality and reduction in costs as there is no defect and little waste
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