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Building a Recurring Revenue Business in the Cloud (Fast forward to the …
Building a Recurring Revenue Business in the Cloud
Background on Kenya - old map of africa
A place of infinite possibilities (being a hub for immigrants)
Harsh Environment (Environmentally, Commercially, Politically)
Innovation as a means to leapfrog development challenges
CIO Backgrounds - data center racks
Traditional, infrastructure-driven solutions
Heavy upfront costs, depreciated over time. Lacking flexibility, long-term ROI, Internal resource costs
Familiar with the Systems Integrator Business Model
High volume, large deal values
Low margins
High risk (long deal cycle, financing, room for deployment gaps and delays)
Recognized the challenges as well as opportunity facing SIs
Increasing competition
Strong relationships with clients and end users
Strong need to differentiate and add more value to customers
Market/customer needs changing
Operationalizing costs
Technology seen as a key strategic initiative
Need for long-term, strategic technology partners
No longer able to keep pace with technological evolution internally
Desire to Free Ourselves from Traditional Business Challenges - opex visual/breaking chains/freedom
Debt Collection
Shipping, clearing
Financing Customers
New Sales vs. Recurring Revenue
DELIVERING VALUE TO THE CUSTOMER; Ultimately, we envisioned a business that delivers value at each stage of the customer relationship - African partnership
Continuous engagement on strategic initiatives
Driving Technological adoption through thought leadership
Deepening our relationship with the customer by embedding systems into operational processes and strategic initiatives
Delivering solutions as a managed service with 24/7 customer support, training and adoption enablement
Using project-management best practices as part of our deployments to set us apart
Fast forward to the present - Team pic, (1k people & 12 people pic), happy customer,
We design configure & deploy solutions based on a bouquet of the best of breed applications
We support over 1000+ customers in 20+ countries
We have a team size 15
We have 99%+ retention rate of customers
30%+ referral business
we are helping our customers to predict the future
cognitive analytics
Cognitive application development
cognitive problem resolution