Chapter 9: Communicating in groups and teams characteristics …
Chapter 9: Communicating in groups and teams characteristics
The nature of groups and teams
Group: a small collection of people who interact with one another usually face-to-face and overtime reach goals
My life I participate in cross country this is a group
Interaction: without interaction a collection of people isn't a group
My life: math class last winter was not a group
Inter-dependents: group members are interdependent this makes up a group
Text example: John's hike up Mount Everest was a bunch of people isolated hiking.
Time: group members work together for a long period of time
My Life: I have been working with my cross country team for four years.
Size: groups have at least three members and are relatively small.
Text: smaller groups are better at performing tasks effectively, so use the smallest group possible
Team: proud of identity, clear shared goals, result driven structure, unified commitment, collaborative climate, standards of excellence, internal support and recognition, principled leadership.
My life: my cross-country team
Virtual groups: teams who interact with each other through one mediator channel without meeting face-to-face
Text example: virtual groups with Web and Hanst technology that can communicate when they're not in the same vicinity.
Goals of groups and their members
Group goals: the outcome as you seek to accomplish together
In my life: making it to state with my team
Individual goals: the motives that propel each person.
Text Example: The TV series survivor, each person is trying to win the competition.
Hidden agenda: when a group member has a hidden goal that may damage the teams overall effectiveness.
Text example: an athlete who is trying to get attention main gauge in social loafing.
characteristics of groups and teams
Rules : official guidelines that govern what the group is supposed to do and how members should behave.
Text example: how absences are treated in class
Social norms: rules that govern how he interacted with another
Text example some types of humor are not socially appropriate
procedural norms: a guide to operations and decision making.
Text example: reaching an agreement before voting
Task norms: these govern how members of a group get a job done.
In my life: at work we are expected to keep all of our campers throughout the day.
Sociogram: a diagram that suggest the complexity of interactions that occur in a group.
All channel network: a diagram that shows group members sharing the same for ration with everyone on the team
Text example: emails
Chain network: information move sequences from one number to another.
My life this is like playing telephone.
Wheel network : One person acts as a clearinghouse receiving all information and then relaying messages to all the members
Gate Keeper: the person whom through which information flows
Roles: patterns of behavior expected by members
Informal roles: rarely at knowledged by the group in words
Formal roles: I signed by an organization or group to establish order
Task roles: help the group accomplish goals.
Social roles: help the relationships among members run smoothly
Dysfunctional roles: prevent the group from working effectively
Text example: blocker , aggressor, joker
leadership and communication
Trait theory- people are born leaders
Authoritarian leadership: reley on ligitimate coercion and reward power to influence others.
In my life: Rachel
Democratic leadership:this style invites others to share in decisions
In my life: my mom
Laissez-faire leadership style: leader gave up power, transforming the group into a leaderless mass of equals
In my life: last game day too many captains
Situational leadership: leaders style should change with situations
Transactional operators- motivated primarily by personal glory
Team players- there primary goal is to keep members happy and maintain harmony, they might say something's to your face but no follow through
In my life : Dunbar
Transformational leaders primary goal is to succeed in the missions of the organization so they will follow through am doing do there bets to maintain harmony
Text example: herb Keller form south west airline
Becoming a leader-
Emergent leaders- gain influences without being appointed by higher ups
Followership and communication
Isolates- indifferent to over all goals and rarely communicative with people outside their immediate environment
Bystanders-aware of what is going on but not very involved
Participants- attempts to have impact supporting or opposing
Activists- energetic and passionately engaged in participating
Diehards- sometimes literally sacrifices themselves for a cause
Power- the ability to influence others
Nominal leader or legitimate power a person with influence raised from a title
Expert power- letting the group member with the expertise lead
My life- wilderness
Connection power: following the group member who is the best at making connections
Reward power: group members are driven by desirable consequences
Coercive power: this comes from the threat or actual imposition of unpleasant consequences
If people are afraid of something