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(Process Requirements, 8.1. Opportunity to Cash, 8.1.1. Opportunity, 8.1.2…
Process Requirements
8.1. Opportunity to Cash
8.1.1. Opportunity
8.1.2. Strengthening Opportunity & Sale Management
8.1.3. Catalogue
8.1.4. Product / Solution Configuration
8.1.5. Quote
8.1.6. Credit Check
8.1.7. Sales Order and Service Record
8.1.8. CDR Collection & Mediation
8.1.9. Billing – Charge Models
8.1.10. Billing – Discounts
8.1.11. Billing – Taxation
8.1.12. Billing - Point of Sales (PoS)
8.1.13. Billing – Transfer Pricing
8.1.14. Billing – Bill Run
8.1.15. Billing – Billing Adjustments
8.1.16. Invoice Presentation
8.1.17. Billing - Reports
8.1.18. Payment
8.1.19. Revenue Assurance
8.1.20. Fraud Management
8.1.21. Workflow and Administration
8.1.22. Notifications
8.2. Service Delivery
8.2.1. Feasibility
8.2.1.1. Generic requirements
8.2.1.2. Third Party feasibility
8.2.2. Solution Orchestration:
8.2.3. Program Management
8.2.3.1. Planning
8.2.3.2. Project Execution & Customer Management
8.2.3.3. Monitoring & Control
8.2.3.4. Project Closure & Feedback Mechanism
8.2.4. Resource Provisioning
8.2.5. Non-commercial Change Management Module
8.2.5.1. Internal Orders
8.2.5.2. Customer initiated Change order
8.2.6. Service Configuration and Activation
8.2.7. Service Provider / Partner Management
8.2.8. Field Force Management
8.2.9. Asset Management
8.2.10. Service Inventory
8.2.11. Network Order Management system
8.2.12. Communication
8.2.12.1. Reports / Notifications
8.2.13. Work Administration
8.2.14. Generic Requirements
8.3. Service Assurance
8.3.1. Customer Management
8.3.1.1. Trouble Ticketing
8.3.1.2. Incident Management
8.3.1.3. Change Management and Service Request
8.3.1.4. Escalation Management (Customer / Internal / ME)
8.3.1.5. Service onboarding and adoption
8.3.2. Diagnostics and Resolution
8.3.2.1. Problem Management
8.3.2.2. Analytics Capability
8.3.2.3. Service Inventory
8.3.2.4. CPE Management
8.3.2.5. Customer Care (Audits / Reviews)
8.3.2.6. Service / Solution Performance Management
8.3.3. NW and Infrastructure Management
8.3.3.1. Network Incident Management
8.3.3.2. Configuration Management
8.3.3.3. Service Quality and Network Performance Management
8.3.3.4. Software and Hardware version Management
8.3.3.5. Asset Management:
8.3.3.6. Network Event – Correlation and SIA
8.3.3.7. Planned and Preventive Maintenance (Active and Passive elements)
8.3.4. Supplier Management
8.3.4.1. Supplier SLA Management
8.3.4.2. Supplier Trouble Ticketing
8.3.4.3. Supplier Incident Management
8.3.4.4. Supplier Problem Management
8.3.4.5. Field Force Management
8.3.5. Technology / Operations Partner Management
8.3.5.1. SLA Management
8.3.5.2. Trouble Ticketing
8.3.5.3. Problem Management
8.3.6. Interlock Digitalization and Self Service
8.3.7. Communication
8.3.7.1. Reports
8.3.7.2. Notifications
8.3.8. Work Administration
8.3.9. Generic Requirements:
8.4. Service Management
8.4.1. Customer Relationship Management
8.4.1.1. Customer Engagement
8.4.1.2. Relationship Management
8.4.1.3. Customer Information Management
8.4.1.4. Customer Experience Management
8.4.2. Service Performance Management
8.4.2.1. Service Reports
8.4.2.2. SLA Management
8.4.2.3. Service Inventory
8.4.2.4. Escalation Management
8.4.2.5. Service Adoption
8.4.3. Revenue Enhancement / Erosion management
8.4.3.1. Churn Management
8.4.3.2. Cross Selling/Up Selling
8.4.3.3. Cost Optimization Projects
8.4.4. Partner Management
8.4.4.1. Partner Onboarding
8.4.4.2. Partner Life-Cycle & SLA Management
8.4.5. Digitalization and Self Service
8.4.6. Communication
8.4.6.1. Notifications
8.4.6.2. Reporting
8.4.7. Contract renewal
8.4.8. Termination and Retention
8.4.9. Credit Note
8.4.10. Generic Requirements
8.5. New Product Introduction