Please enable JavaScript.
Coggle requires JavaScript to display documents.
The Story of Refresh (1- :red_flag: Start with the end goal! (2/ Margin,…
The Story of Refresh
1- :red_flag: Start with the end goal!
2/ Margin
1/ Drive Incremental revenue from Customer Base
:warning:
Company KPIs: Profitability / CSAT/ eNPS/Market share
3 - How are doing in EMEA?
Termination rate is higher 10%
SI/SP: End of associated projects (14%termination)
No business transformation occured
:black_flag:Refresh Rate 4%
Numbers 2016 vs 2017
:black_flag:Number is down
:warning:More Rack and Rail sold into existing accounts
Why No Refresh
2
- Refresh endeavours also tell us more about our customers / Customer Satisfaction
No refresh
No business transformation occured
One off VB experience
Importance of Services
Understand better when services conversation is happening?
:question:
Yes Refresh
4 - FY2019 Refresh ops