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Chapter 3:
Norman, D.(2013). The design of everyday things. Basic…
Chapter 3:
Norman, D.(2013). The design of everyday things. Basic Books: New York, NY.
"There is discrepancy between the precision of behavior and the imprecision of knowledge" (Norman, 2011, p. 75).
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People can minimize the amount of material they must learn as well as completeness, precision, accuracy, or depth of learning.
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Whenever knowledge needed to do a task is readily available in the world, the need for us to learn diminishes.
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Long-term memory
"Memory for the past" (Norman, 2011, p 95).
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Prospective memory is remembering to do something in the future/reminding. Norman, (2011).
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Reflection: This chapter was a little hard to follow in the beginning. Knowledge in the head versus in the world? I was not seeing Norman's viewpoint at first. Then it made sense when he started talking about the typists. I think as ID people, we forget that knowledge we are trying to impart should be derived from the environment and we should not try to always cram things into the head. There needs to be balance. I like the example of mapping with the stove and burners. That is how we should map training and instructional materials. So there is a natural order to how we should learn things.