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Touchpoints / Aspects of the Business (Vans (Branding, Cleanliness, Tool…
Touchpoints / Aspects of the Business
Vans
Branding
Cleanliness
Tool organisation
Maintenance
Stock
Van organisation
Staff
Appearance
Uniform
Hair
Cleanliness
Body Language
Greeting the customer
Behaving around the customer
Training
Communication
Methods
Telephone
Greetings
In person
Voicemail
Choices
Email
Email Signature
Tone
Website / Social Media
In Person
Way of addressing the customer
Saying thank you
Following up
Marketing
Permissions
Dealing with complaints
Branding
Logo
Tagline
Mission Statement
Colors & Fonts
Qualifications & Certifications
Offering
Speed of response
Value for money
Guarantees & Warrantys
Cost / Pricing
Methods of payment offered
Days / Hours of operation
Documentation
Certificates
Invoices
Quotes
Guides
Terms of business
Qualifications & Certifications