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05: Management IS (Management cycle (Objective definition, Control result,…

- - - - Length
      - Duration
      - Number of tests
      - Effort
    - - Estimated value
        
        What is forecasted
      - Actual value
        
        What is real
      - Target value
        
        What is desirable
      - Benchmark
        
        What competitors do
  - - - Measured in terms of the entity itself
    - - Measured with respect to the environment
- - - - Public data
    - - Direct and Indirect
        
        Direct
        
        Attached to a specific entity
        
        Ex.: Cost of steel for a car
        
        Indirect
        
        Not directly traceable
        
        Ex.: Cost of electricity for a car, design, advertise
        
        Allocation
        
        Proportional
        
        Activity based
        
        Considers the effort put in each activity to compute cost
      - Fixed and variable
        
        Fixed
        
        Independent from no. of units
        
        Ex.: Infrastructure, machinery, long term contracts
        
        Variable
        
        Dependent from no. of units
        
        Ex.: Cost of raw materials, energy, short term contracts
  - - - Corporation
      - Roles
      - Functions
    - - Business domain
      - Competitive factors within the domain
      - Environmental factors
      - Contingency factors
  - - - Efficiency
        
        Cost per unit
        
        Cost/volume
        
        Productivity
        
        Volume/resource
        
        Utilization
        
        Used resource / Available resource
      - Quality
        
        Conformity
        
        Reliability
        
        Customer Satisfaction
      - Service
        
        Response time
        
        Perfect orders
        
        Punctuality
  - - - Financial
        
        Cash flow
        
        Investment return
      - Customer
        
        Satisfaction
        
        Market share
        
        Quality
      - Internal process
        
        No. of activities
        
        Accident ratios
      - Innovation and learning
        
        Investment rate
        
        Illness rate
        
        Internal promotions