Customer Touchpoint
Account ⭐
Register and Login
About E-concierge/Getting Started ⭐
How It Works
Which countries is
Econcierge available in?
Can I access E-concierge
in multiple devices?
Can I access the same E-concierge
account on a new device?
Can I call Econcierge to place an order?
Account Verification
Which countries is
Econcierge available in?
Can I use my Facebook/Google account to login?
Why did my login attempt fail?
Technical and Feedback ⭐
Error Page - 404 found
Why did I not receive my verification code?
How do I verify my phone number?
How do I create an account on Econcierge
How do I create an account on Econcierge
Why do I need to authenticate my email?
Account Management
How do I change my password?
How do I change/edit my email address?
How do I manage my notifications?
For Sellers ⭐ ⛔ (Only logged in
Sellers can View)
How do I change my username
name and shop name
How do I change my mobile number?
How do I delete my account?
Why is my account deletion request rejected?
Why sell on Econcierge
Who can sell on Econcierge
How to register to become a seller on Econcierge?
What are the registration requirements?
What is the registration process?
What is the cost involved?
How do I upload my products to sell?
All about shipping and delivery by Econcierge
What is Econcierge’s policy on Counterfeit, Replicas and Intellectual Property Infringement?
How and When do I get Paid
What do I do if I did not receive my Payment?
Where can I find the Terms and Conditions for Econcierge's Sellers?
Orders ⭐
How will I be informed when there is an Order?
Others
I'm not getting push notifications
when accessing the App
Unable to Log In,
Page keeps loading
Careers at Econcierge
Partnership
How do I provide suggestions/
feedback to Econcierge?
How can I report a user or
an inappropriate product?
Vouchers and Promotions
Corporate and Wholesale
How do I buy something
on Econcierge?
Returns/Refund ⭐
What are flash deals?
How can I make a
request for an item?
Can I check out multiple products
from different sellers in my
Shopping Cart all at once?
Payments ⭐
What payment methods
are available?
Is Cash on Delivery Available?
How do I make a Credit/Debit
card payment? Is it safe?
How do I add/edit my Payment details?
Why can't I check out with my Credit Card?
How can I delete my Credit Card details?
Buyer Tips
How do I follow someone?
How and When do I rate Sellers?
Can I change a rating once it's posted?
How do I leave comments?
How do I leave message for Sellers?
Shipping ⭐
Can I cancel my order
after making payment?
What shipping options does Econcierge offer?
How long does the delivery takes?
Can I pre-arrange the time and date for delivery
How can I track my orders?
What happens if I do not receive my orders? Can I request for a refund?
How do I return my wrong/damaged product?
Can I get my initial shipping fees back if I return the order?
What are the conditions for a return/refund request?
When and how can I apply for a return?
How long is the refund process?
What is store credit?
What if I fail to use my store credit within the specific timeframe?