Please enable JavaScript.
Coggle requires JavaScript to display documents.
Ninja Team (Daily Tasks (ZenDesk (customer support), Inbound Calls, Calls…
Ninja Team
Daily Tasks
-
-
-
-
-
-
-
-
-
-
Maths Doctor (Paula, Elly, Anna Liisa TBT)
-
-
Georgia
-
-
-
-
Speaking to tutors
Give ninjas calls to make.
-
-
Schools
ZenDesk:
- Tickets all done centrally
- Ninjas need good notes
- Background on profile from WB
- Macros - revisit.
- WB/KK - training
- Phones (what to escalate)
Tasks:
- Onfido registration
- Making tutors live
Weekend
- new functionality
- upload direct
Rota
Ellen:
- Easter (double shifts)
- Holiday in March
Sales
Who, what do they need. Where is the cut off. Ninja team is not a sales team.