The factory-level QCDSM metrics are:
Q = Quality = Defects per million, cost of poor quality, warranty cost.
C = Cost = Sales per employee, output per man-hour, material cost.
D = Delivery = On-time to promise, on-time to request, lead-time.
S = Safety = Recordable incidents per year, L&I premiums, loss hours.
M = Morale = Turnover percentage, 5S level, ideas per person per year.