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02: High level models (Anthony's Model (Two views (Functional…

- - - - Sales & Marketing
        
        Sales
        
        Contacting the customer
        
        Sell them products
        
        Follow up on sales
        
        Marketing
        
        Identify customers
        
        Identify customer needs and what they want
        
        Design product/service that matches their needs
        
        Advertise product / service
      - Accounting
        
        Manage firm's records, payroll, ecc.
      - Manufacturing
        
        Plan, develop, maintain facilities
        
        Enstablish production goals
        
        Acquire, store materials
        
        Schedule facilities, materials and finished products
      - Finance
        
        Managing stocks, cash, bonds and investments
      - Human Resources
        
        Attract, develop, maintain workforce
    - - Strategic Level
        
        Goal definiton
      - Management Level
        
        Process check
      - Knowledge Level
      - Operational Level
- - - - Production
      - Provisioning
      - Business domains
        
        Manufacturing
        
        Value chain
        
        Support activities
        
        Firm infrastructure
        
        Human Resources
        
        Technology
        
        Procurement
        
        Primary activities
        
        Inbound logistics
        
        Operation
        
        Outbound logistics
        
        Sales and Marketing
        
        Service
        
        Application Portfolio
        
        SCOR
        
        Segmentation by vendors
        
        Segmentation by integrators
        
        Process industries
        
        Telecom operators
        
        Banks
    - - Strategic planning
      - Business intelligence
      - Decisions
        
        Structured
        
        Stock resupply
        
        Semi-structured
        
        Stock exchange
        
        Unstructured
        
        Manager hiring
    - - Accounting
        
        Sectional
        
        Customers
        
        Suppliers
        
        Institutional
        
        Stakeholders
        
        Law
        
        Management
        
        Internal structure
      - Resource management
      - IT