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Topic 2: Structure of H&T (Tourism Service Suppliers - Developing,…
Topic 2: Structure of H&T
Tourism Service Suppliers
- Developing, selling and operating a whole range of travel & tourism services
Accommodation
F & B
Transportation
Attractions & Entertainment
Travel Intermediaries
- Bringing travellers and tourism service suppliers together
Why use intermediaries?
They perform a vital function for tourism service suppliers by making the suppliers' services available to large numbers of potential customers in a cost-effective way
Who are they?
Tour Operators
Consolidators (Excess, hotel extra rooms so they negotiate to make the room a lower price to sell)
Travel Agencies
Incentive and Meeting Planners
Destination Management Companies (
DMC
)
Public Service Support Services
- Performing the catalyst, planning development and promotion functions within destinations
National Tourism Organizations (NTOs)
Malaysia Tourism Promotion Board
Hong Kong Tourism Board
Singapore Tourism Board
(STB)
Korea Tourism Organization
Public Ports & Port Services
Singapore Changi Airport
Port Service - Scheduled Air flights
Organisations involved -
(CAAS)
&
(CAG)
Seletar Airport
Port Service - General Aviation
Organizations involved -
(CAG)
Singapore Cruise Centre
Port Service - Cruise and Ferry
Organizations involved - Private Operator (
Singapore Cruise Centre Pte Ltd)
Marina Bay Cruise Centre
Port Service - Cruise
Organizations involved - Private Operator
(SATS)
- Creuers Cruise Services Pte Ltd
*International Organizations
*
World Tourism Organization
(UNTWO)
International Civil Aviation Organization
(ICAO)
Private Service Support Services
- Performing the catalyst, planning, development, and promotion functions within destinations
Regional Organizations
Pacific Asia Travel Association (
PATA
)
Private Ports and Port Services
Jetquay CIP Terminal
Port Service
Check-in
Baggage handling
Immigration clearance
Organizations involved -
Jet Quay Pte Ltd
Changi Ferry Terminal
Port Service
Ferry
Organizations Involved -
StarCruise (M) Sdn. Bhd
International Organizations
World Travel & Tourism Council (
WTTC
)
International Air Transport Association (
IATA
)
Other sectors
Marketing Support Services
Direct Marketing
Marketing Research
Travel-Related Press
TravelWeekly
TravelDailyNews
TTG Asia
Guiding Services
General Tourist Guide
Taxi Tourist Guide
Specialized Tourist Guide
Difference between Public & Private Support Services
Public
- Linked to government
Private
- made up organisations (not owned by government)