Shop Assistance. Why change? (Restock shelves. (This is done at times when…
Shop Assistance. Why change?
This is done at times when the shop is less busy boxes are taken and unloaded in the shop with items put on shelves
Items can fall and get damaged when placing them on tall shelves.
Boxes block path for customers to pass through
Placing products on the wrong shelves
Currently customer service is done face to face as there are no appointments for piercings or T-shirt printing.
Takes long to address issues from a customer.
Some customers leave if shop is full
Long ques occur
Ordering Tools/T-shirts from supplier
This is currently done by sending an email in the form of an order to the supplier.
Wrong items are delivered
Tools/T-shirt delivered late.
This is currently done in a piercing studio in the shop using a piercing gun.
Communication about after not clearly understood by customer.
Customers may feel uncomfortable and react badly to piercings.
Customers skin may be allergic to types of metal used during piercing.
Cleaning is done using detergents to clean floor, piercing tools and surfaces.
More time that necessary is spent on an area.
Some surface areas are difficult to clean
This is done by designing an image using corel draw computer app and a vinyl cutter printer to print the design image and a heat press is used to print on the T-shirt.
Misspelling words on the T-shirt.
The image on the T-shirt not fully printed.
The T-shirt being used can get burnt