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Shop Assistance. Why change? (T-shirt Printing (This is done by designing…
Shop Assistance. Why change?
T-shirt Printing
This is done by designing an image using corel draw computer app and a vinyl cutter printer to print the design image and a heat press is used to print on the T-shirt.
The T-shirt being used can get burnt
The image on the T-shirt not fully printed.
Misspelling words on the T-shirt.
Cleaning
Cleaning is done using detergents to clean floor, piercing tools and surfaces.
Some surface areas are difficult to clean
More time that necessary is spent on an area.
Piercing
This is currently done in a piercing studio in the shop using a piercing gun.
Customers skin may be allergic to types of metal used during piercing.
Customers may feel uncomfortable and react badly to piercings.
Communication about after not clearly understood by customer.
Ordering Tools/T-shirts from supplier
This is currently done by sending an email in the form of an order to the supplier.
Tools/T-shirt delivered late.
Wrong items are delivered
Customer Service
Currently customer service is done face to face as there are no appointments for piercings or T-shirt printing.
Long ques occur
Some customers leave if shop is full
Takes long to address issues from a customer.
Restock shelves.
This is done at times when the shop is less busy boxes are taken and unloaded in the shop with items put on shelves
Placing products on the wrong shelves
Boxes block path for customers to pass through
Items can fall and get damaged when placing them on tall shelves.