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7 P's customer service (Product (Total service, Core Product,…
7 P's customer service
Product
Total service
Core Product
Supplimentary Service
supporting service
Place
Areas
location
Logistics
Electronic Delivery
Price
Cost-based
Demand Based
operations-Bsed
Promtion
Direct
Advertising
Internet
People
Customers
Employes
Roles Scripts
Relationships
Physical Evidence
Uniforms
Signage
symbols
Facilities Equip
Process
Service design
Customisation
Standardisation
Service triangle
https://image.slidesharecdn.com/airtel-130615040848-phpapp01/95/services-marketing-of-airtel-11-638.jpg?cb=1371269389