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Sales Assistant Employee (Till Usage (Potential Solutions (1. Regular…
Sales Assistant Employee
Till Usage
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Improvements Needed
1, Reliable access to resources for customers
Problems
1, The manager is sometimes not available when there is no change in the till and the sales assistant employee cannot access the safe without supervision.
2. It is required by every sales assistant employee to refill the printing paper at the end of the shift however some do not.
Cleaning The Shop Floor
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Potential Solutions
Logging what equipment is used by each employee when cleaning and disciplinary actions if they do not fulfil responsibility to clean/use correct equipment when cleaning.
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Answering Phone Calls
Problems
1. Phone calls are sometimes prioritised over in store customers as they are usually large clients which affects customer service.
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Potential Solutions
Arrange shifts and employee numbers so that a staff member is always available to answer phone calls when completing another job outside of interacting with in-store customers.
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