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Managing Quality (Improving (Six Sigma, Reengineering, Continuous Quality…
Managing Quality
Improving
Six Sigma
Reengineering
Continuous Quality Improvement
Lean
Total Quality Management
Theory of Constraints
Quality Assurance
Quality Asurance
Quality Standards
P&P
Output Oriented
Implementation
Internal Control
Reactive
Six Sigma
Measure Current Performance
Analyze and Determine Cause of Defects
Define Project Goals
Improve Process to Eliminate Defects
Control Future Process Performance
Standardized the Process for the Future
Tools for Process Improvement
Flow Charts
Plan-Do-Check-Act (PDCA)
Benchmarking
FOCUS-PDCA
Understand cause of variation process
select process improvement
Clarify Knowledge of Process
Team that knows Process
Process to Improve
Pareto Analysis
Cause and Effect Diagram
Fishbone Diagram
Lean
improve flow
customer pull product/services
document value stream
perfect process
Value for internal and external customers
Quality Standards
ISO 9000 Standards
Professional Practice in College and University Food Service
Keys to Excellence
The Joint Commission
Total Quality Management
Principles
empowerment of employees
team approach to accomplish change
focus on customer
sequential steps to control processes
Change of process, not people
Proactive
long-term organizational commitment
Steps
Determine Cause
Developing measurable improvement
Identify problem
Selecting/implementing best solution
Collecting Data
Refining the Solution
Repeating the Cycle
Quality; Definition
Continuous Quality Improvement
Reengineering
Theory of Constraint