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Customer Experience Mapping (Maintenance Journey (Booking Customer) Mar.…
Customer Experience Mapping
Maintenance Journey (Booking Customer)
Mar. 01 - 04
Arrive at Dealership
Pre-Inspection
Confirm Service Items
Waiting
Car Handover
Post Service
Maintenance Journey (non-booking customer) Mar. 05 - 07
Repair Journey (1st Repair Customer)
Mar. 08 - 10
Repair Journey (Repeated Repair Customer)
Mar.12 - 13
Prepare the Journey Mapping Workshop Mar.14 -15
Customer Journey Confirmation Workshop (with cross functional departments) - Mar. 16
Test Lab Simulation in DT - Mar. 19 - 20
Prepare the Test Lab Simulation Mar. 17 - 18
Optimise the Customer Journey for test Lab
Mar. 21 - 23
Accident Journey (Road Rescue) Apr. 2 - 6
Service Manual & Training Plan for Test Lab
Mar. 26 - Apr.6
Preparation /Final Alignment/Communication for Test Lab
April 9 - 13
Test Lab in Donghua April 16 - 30