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Chapter 5:Short Workplace Messages and Digital Media (Preparing Digital…
Chapter 5:Short Workplace Messages and Digital Media
Preparing Digital-Age E-Mail Messages and Memos
E-Mail: Love It or Hate It—But It's Not Going Away
Why People Complain About E-Mail
Overload
Know When E-Mailing Is Appropriate
Drafting Professional E-Mails
Controlling Your Inbox
Efficiently Replying With Down-Editing
Writing Interoffice Memos
Comparing Memos and E-Mails.
Workplace Messaging and Texting
Impact of Instant Messaging and Texting
Benefits of IM and Texting
Risks of IM and Texting
How to Use Instant Messaging and Texting on the Job
Texting and Business Etiquette
Making Podcasts and Wikis Work for Business
Business Podcasts or Webcasts
How Organizations Use Podcasts
Delivering and Accessing Podcasts.
Collaborating With Wikis
Advantages of Wikis
How Businesses Use Wikis
Blogging for Business
How Companies Blog
Public Relations, Customer Relations, and Crisis Communication.
Market Research and Viral Marketing
Online Communities
Internal Communication and Recruiting
Blog Best Practices: Seven Tips for Master Bloggers
Craft a Catchy but Concise Title
Ace the Opening Paragraph
Provide Details in the Body
Visuals
Calls to Action
Edit and Proofread.
Respond to Posts Respectfully
Web 2.0: Social Networking
Tapping Into Social Networks
How Businesses Use Social Networks
Adopting the Facebook Model
Connecting Far-Flung Workers
Crowdsourcing Customers
Potential Risks of Social Networks for Businesses
Using Social Networking Sites and Keeping Your Job