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KPI Map (Brokerage (External Influences (Market Conditions (Inventory,…
KPI Map
Brokerage
Lead to Close
#
Lead to List
Lead to Contact
Speed to Lead
Dialer Strategy
Production - Contacts
Contact Method
Contact to Onboarding
TM Development
Onboarding to List
Valuation recommendation
Turntime between scheduled & completed services
List to Close
Production - Closings
Client Satisfaction
Process Rating
Team Member Rating
Customer Acquisition
Lead Attributes
Lead Partners
Client Type
Product Type
Client Persona
Marketing Campaigns
Campaign Type
External Influences
Market Conditions
Inventory
Price Points
Market Sentiment
Geography
Seasonality
Search
Customer Acquisition
Visit to Lead
QL Production
Lead to Close
Lead to Client Connection Confirmed
Lead to Contact
Speed to Lead
Dialer Strategy
Production - Contacts
Contact to Agent Assigned
Network Coverage
Network Availability
TM Development
Client Engagement
Agent Assigned to Referral Accepted
Ease of Process
Agent Responsiveness
Referral Accepted to Client Connection Confirmed
Client Engagement
Client Satisfied with Agent
Speed to Contact Client
Client Connection Confirmed to Close
Connection to Showing Homes
Showing Homes to Offer Made
Agent Performance
Offer Made to Offer Accepted
Agent Performance
Responsiveness
User Engagement
Loan Status
Market Conditions
Inventory
Price Points
Offer Accepted to Close
Inspections
Agent Performance
Client Satisfaction
Customer Acquisition
Network