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SOC GOALS & FOCUS 2018 (LEAN Toyota Production System Productivity…

- - - - 3. Establish your next target condition
        
        THE KPI
        Outcome KPI (What is the Result)
        
        Customer Complaint Ratio < 2%
        
        RFC Success Rate
        
        LTE cell availability
        
        EMS and NMS Availability > 99.5%
        
        Enabler KPI (What we do to achieve result)
        
        CTT OLA 5 days to achieve >90%
        
        VIP CTT OLA 3 days to achieve >90%
        
        Aging CTT < 5days to achieve >90%
        
        LTE NTT closed within 4hrs to achieve >90%
        
        Infoboard update < 20 mins to achieve >90%
        
        Process Flow KPIs - Blockage / Bottlenecks reduced by 90%
        
        Technical Competency of Level 2.5 for THD to achieve >90%
        
        1. Get the direction of Challenge