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THD (Tools/System (CRMS, SWAT, ROC, ZSMART, INFOBOARD, PortalOne(ASP/SIP/W…
THD
Tools/System
CRMS
SWAT
ROC
ZSMART
INFOBOARD
PortalOne(ASP/SIP/Wimax Voice)
MME EPC
Zhilabs
GeoLoc
SPG
Huawei PRS/U2K
ZTE Netnumen
L3 Support
NQP
SMC
PS Core
IMS Team
Device Management
Network Rollout
Voice Core
IP Core
Voice Engineering Team
Network Planning
Existing Services
Wimax
Data
Troubleshooting Guideline
Voice
Troubleshooting Guideline
i9 LTE
Data
Troubleshooting Guideline
Webe/Unifi Mobile
Voice
Troubleshooting Guideline
SMS
Troubleshooting Guideline
Data
Troubleshooting Guideline
ASP/SIP Trunking
Troubleshooting Guideline
TM GO
Data
Troubleshooting Guideline
Voice
Troubleshooting Guideline
IPVPN
Troubleshooting Guideline
THD Reports
Weekly OS Wimax report
Weekly i9 LTE e2e report
Team Performance OLA
Daily CTT complaint trend
Weekly Root cause summary report
Resources
THD Level 2
Amin
Shift Working
Azdi
Rizal
Fatin
Nabilah
Fairuz
Vijaya
Hadi
Daily CTT handling task on shift time
Faeizal
THD 2.5
Shamsul
Faisal
Kuan
Adam
Team Engagement
Weekly Team meeting
Monthly Team Performance review
Skill/Knowledge Enchancement
Probe Training
VIP Complaint