Training - Why change
HR processing a new employee
New employee conducts online training
Performance/target analysis
Product training
Training temporary employees
Adding all the details can take a long time during which the employee cannot train
Employee is unable to work
The employee must still be paid
Employee time and company resources are wasted
Employee has the ability to rush through or cheat by opening multiple windows
Incapable employee despite training
Wasted time training
Additional training requires more resource
Reasons given for bad performance can be ambiguous
Difficult to find a solution if the problem is not obvious
Resources may be wasted trying to fix a problem which doesn't exist
Online process which is voluntary
Employees have poor product knowledge
Customers cannot get appropriate help
The stores reputation may suffer
All employees undergo the same training course and retreat
Wasted resources on seasonal employees
May not be necessary
Temps should undergo shorter training