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Chapter 11 (Planning & Participating in Meetings (Preparing…
Chapter 11
Planning & Participating in Meetings
Preparing
Determining the Purpose
Deciding How/Where to Meet
Selecting Meeting Participants
Using Digital Calendars to Schedule Meetings
Distributing an Agenda & Other Information
Managing
Getting Started & Establishing Rules
Moving the Meeting Along
Handling Conflict in Meetings
Concluding
Preparing for Virtual Meetings
Dealing with Technology
Respecting the Needs of Dispersed Participants
Interacting Professionally
Establishing Ground Rules
Anticipating the Limitations
Managing Turn-Taking & Other Meeting Procedures
Humanizing Virtual Meetings
Communicating Face-to-Face
Using Your Voice
Pronunciation
Voice Quality
Pitch
Volume & Rate
Emphasis
Making Conversation Matter
Use Correct Names/Titles
Choose Appropriate Topics
Avoid Neg. Remarks
Listen to Learn
Give Sincere & Specific Praise
Act Professionally in Social Situations
Receiving Criticism Gracefully
Providing Constructive Criticism
Telephone/Voice Mail Etiquette
Making Telephone Calls
Receiving Telephone Calls
Observing Smartphone Etiquette
Making the Most of Voice Mail
On the Receiver's End
On the Caller's End
Adding Value to Teams
Understanding Teams
Collaborating in Virtual Teams
Identifying Pos. & Neg. Behavior
Defining Successful Teams
Stay Small & Embrace Diversity
Agree on a Purpose
Agree on Procedures
Confront Conflict
Communicate Effectively
Collaborate Rather Than Compete
Accept Ethical Responsibilities
Share Leadership
Developing Etiquette Skills
Understanding Professionalism
Civility
Polish
Business & Dining Etiquette
Social Intelligence
Soft Skills
Relating Professional Behavior to Ethics
Gaining Etiquette Edge