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Existing System (Security (One password for the system (Passwords not…
Existing System
Security
One password for the system
Passwords not different for different things
No levels of authority
Anyone can access anything
Little authentication
Levels of access arent there
Accessible from anywhere
Sensitive data accessed off site
Logging a client problem
No set structure
Hard to document consistently
Not easy to understand others work
Lots of errors
No collaborative feature
Hard to do teamwork
Not easy to show others work
Hard to access past information
Cannot look at previous issues
Levels of authority stop access
Communication
Done verbally not electronically
Hard to get hold of people
Faster
More efficient
Hard to get hold of clients
Important information to be shared
Not always their preferred method
Organizing Files
No structure
Hard to find files
Wrong information
Too many duplicated files
Not everyone is aware of the current system
Wrong filings
Training
All in-house training
No external expertise is given
Hard to find the time to do the training
No online training offered
Has to be done in person
Not enough help or guidance given
Printing
No way of monitoring printing
Excessive amounts of paper used
Limit needed
Personal printing
No monitoring of documents
Not environmental
New method needed
Files being printed instead of saved electronically
No way of storing properly
Employees not aware of printing costs
Awareness not there