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Rockwell Collins - Digital Inside AirDB Program Product Agility…
Rockwell Collins - Digital Inside
AirDB Program
Product Agility & Automation
DESIGN THINKING
Cisco way
Evangelisation & Agile Mindset:
Contributions to Rockwell Collins' Practices
Program Expectations vs. Market Trends
AirDB Strategy vs. Partners Strategy Arbitration
Eyes on Next Top Customer Problems
Customer Journey
Resource Alignment
Leadership Principals to Foster Innovation
Innovation Incentives & People Recognition
Steer away from finger-pointing
Most important metrics worth improving or new metrics
Continuously assessing best Organisational Performance
Agile (PMI)
DevSecOps (Automic, Puppet, etc..)
SRE (Google)
AirDB AUTOMATION PRACTICE
Agile way
Mission Definition & Engagement Process
Automation at everyone's service
Full transparency, accountability, communication
Projects, LoE, roadmaps, reason for pivots, Lean
Empathy listening to preoccupation & needs
Management of customer's fears towards automation
In Flight: Hot planning & Innovation platform
Jira, Git.., Replicable Automation Repo, KDB
Detailed alignment at team level
Quick reporting on impediments
Consolidation & Collaboration
Baseline of automated services & performance
What Automation services are available to us form Opensource & Cloud Vendors partnerships?
Education on the Impact of Automation
Less repetitive work, more time for more important missions
Champion teams to feed from the Automation Product Backlog
Reward creation of transverse team creation by incubating
Agile Team formation
and officially designating scrum masters for the duration of their integration project.
Champion individuals to feed into the Automation Knowledge Base
Reward and orchestrate
DevSecOps
tooling in the form of CI/CD, Git documentation, Wiki articles, docker images for integration pilots..
Task R&D/Engineering to understand how AirDB program should rely on vendors services, existing code, process Usage feedback, and onboard new integrations APIs & SDK request efficiently.
Capturing & eliminating Toil
Map team expertise with solutions & customer impact. Program Management to allow % time to explore IT beyond Rockwell Collins, in view of bringing back Innovation solutions from the opensource community.
Seek to influence and improve Customers & Partners' strategies on internal Data Flows Processing w/ strong references:
Certification Goals with chosen technology partners
APN distinction network
HortonWorks partner
...
DIGITAL INSIDE OPERATIONS
Google way
"Site Reliability Engineering"
Understand the operational budget available to maximize the rythme of change
Envision new roles of
Automation solution developers
Automation operations engineers
Nourish Automation talent hot beds within entire RC family
Seek
Low Code
solutions first
Communicate regularly on critical paths to save on resource/money/CSAT
Focus on a
Self Service
Strategy for AirDB integrations
Publish on forums, press, contribute to Opensource
Look at user group near you
Formalize Automation AirDB Program
Accountability, documentation, cloud templates
Build Analytic & Delivery Platforms as a Service
Opt for robust coding techniques, release mgt
Standardize web
uiux
templates
Standardize tooling, IDE, Repo, DB, KMS, webRTC,..
Validate Automation IT architecture
Validate Demand Management, Service Delivery, Support
Streamline the use of reporting tools, sustain data quality
Preferred Vendors shortlist
Shorten response time with Automated Reporting
Refine SLO & KPI metrics correlation to business objectives (i.e. financial, ..), business continuity & customers satisfaction
Independently compute Vendor performance for any SLA breach
Pre-compute bills, accelerate validation & payment
Keep SW and HW under maintenance, auto-extend, renew where applicable. Automated RMA from event detection, ordering, to install ticket
Compliance alerting and automate CVE (Nist) remediation as possible
Automate with a Kaizen Philosophy
Migrate services to auto-scaling architecture whenever possible.
Pursue the decoupling of IT jobs by making use of Orchestrators, Cloud services, application load balancers, request queues,..
Intent-based Networking (cisco)
Intent-based Configuration Management (google)
Assurance and Dynamic Optimization/Remediation (aws)
Leap to Upgrade to a new multi-cloud ready ITSM: such as: AppFormix (Juniper), SevOne (like Verizon), CloudWatch (Amazon), Borg (Google)
Convert Automation savings into acquisitions, workforce development, re-certification, cloud services, direct connects, edge computing (like AT&T)
AirDB CONTROL OFFICE
TOGAF way
AirDB Managed Data
Perimeter & Accessibility
Quality Accountability, Data recovery MTTR
Authoritative Sources
Collectors, API, DB Services
Automated vs. Manual Flows
Apps, Script & Macro Contributors
Retention Policies & Logging
Availability & Durability Objectives
AirDB Budget
Tools Support & Maintenance tracking
Business Cases: Managed Vendor Solutions vs. DIY OpenSource
Cost Control per Integration Service/Product
Training budget: Internal skill dev vs. Talent Acquisition
New Investment Request Process
OutSource / OutTask / InSource Operations Modeling
Time/Cost Saving Targets
IT Scope 2-5 years
Stakeholders & Customers Engagement
Organization, Process SLO, Valuable Data Reported
Business Intelligence & Key Performance Analytics
Competition vs. Top Management Priorities
Audits & Compliance Objectives
Transformation Objectives & Visibility
Market Ambitions, Executive Sponsors & Solutions Champions:
Automation as a critical path to AirDB program success
Planning: People, Process, Applications - OnPrem & Cloud
AirDB RESCUE MISSIONS
New Essentials
Prioritize Rescue of Customers in Need of Automation
Sponsor Tech war-rooms, code reviews & IDE collaboration
Accelerate Co development with 3rd Parties platform owners
Promote
Virtuous feedback loops
:
What would our customer, partner, vendor expect that we automate for them
AirDB API request management
Control security across nested ecosystems
Deliver SUPER STICKY integrated Automation solutions
SRE Inspirations
Design Thinking Model