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Chapter 5 (Preparing Digital Age (Drafting E-mails (Subject Line, Include…
Chapter 5
Preparing Digital Age
E-Mail Love it or Hate it
Why People Complain
Overload
Everlasting Evidence
Knowing when E-Mail is App.
Drafting E-mails
Subject Line
Include a Greeting
Organize the Body
Close Effectively
Controlling your Inbox
Replying Efficiently
Writing Memos
Comparing Memos & Emails
Similarities
Differences
Social Networking
Tapping Into
How Businesses Use
Adopt a Facebook Model
Connecting Workers
Crowd-sourcing Customers
Potential Risks
Using SN and keeping your Job
Workplace Messages and Texts
Impact
Benefits
Low Cost, Speed, Unobtrusiveness
Immediacy & Efficiency
Risks
Liability
Security & Compliance
How to Use
Etiquette
Podcasts and Wikis for Work
Business Podcasts
How Organizations Use
Delivering & Accessing
Collaborating Wikis
Advantages
How Business Use
Blogging for Business
How Companies Blog
Public Relations, Crisis Communication
Market Research
Online Communities
Internal Communication
Best Blog Practices
Craft a Title
Opening Paragraph
Provide Details
Consider Visuals
Include Calls to Action
Edit/Proofread
Respond Respectfully