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Currys Future System (Processing sales (Scanning items (Double check…
Currys Future System
Processing sales
Scanning items
Double check accuracy
Pricing appears correctly
Double check
Inputting correct customer details
Double check
Adding on promotions or financing
One per item
Sales
Product scanning
Employees are careful when inputting price information
Producing receipts
Data should be checked beforehand
Inputting customer details
A prompt should be issued to confirm the details
Returns
Scanning customer receipt
Correct receipt
Finding customer details if no receipt present
Sending items to manufacturer
Correctly processed
Denying return if in bad condition
Thorough condition check
Cash handling
Choosing payment methods
Asking customer first
Processing payment methods
Card readers should function properly and spares should be available
Handing change and receipt to customer
Make sure its correct
Restocking
Ordering product from supplier
Correct stock
Placing product on correct location
Double check
Updating stock details
Precise details
Not rushing
Training of employess
Training employees to complete new tasks
Relevant to the task
Training of new employees
Attend all training
Re-training employees with low targets met
Ensure they complete training
Servicing of electronics
Applying repairs or upgrades correctly
Train properly
Read manuals
Repairing in a timely manner
Follow instructions
Booking availability
Note down in system
Reservations
Picking up stock from shelves and markign as reserved
Done quickly and effectively to avoid stock errors
Handing reserved stock to customer
Correct reserved item
Delivery
Checking slots with driver and customer
Ensure there’s no overlap
Products safely loaded and transported
Packaged properly
Financing
Financing options to suit customer
Ensure its inputted
Correct application of discounts
One per item
Product comparison
Fair comparison of products by employees
Product training
Presenting different options to customer based on their needs
Official product leaflets
Product installation
Installing a product in customers house according to requirements
Ensuring the space is suitable