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Chapter 17: Conflicts and cultural differences Meditation (Liu (2002)…
Chapter 17:
Conflicts and cultural differences
Meditation
Liu (2002)
Inter-group conflict
Realistic group conflict theory
( source of inter-group conflict, not personal characteristics)
Social identity theory
(conflict between groups is seen to be the result of perceived identities)
Ting-Toomey (1999)
conflict as communicative behaviours
Independent sense of self
(value individualism, personal achievement, self-direction, and competition)
IDV
Interdependent sense of self
(want to fit with others, act appropriately, protect others' goals, and value conformity and co-operation)
COL
Blake and Mouton (1964)
2 dimensions defining the negotiators' concerns
Concern for production
Concern for people
Thomas and Kilmann (1974)
conflict handling models
Assertiveness
(concerned with his or her own interests
Co-operativeness
(concerned w/ others)
Saphiro and Kulik (2004)
elements for effective conflict-handling models
the parties in dispute do not always know each other
the strategic choices are not always 'free'
modes of communication
Kumar (2004)
typologies of emotion
Ego-focused emotions
linked to the non-fulfillment of idv goals
(anger, frustration, pride, guilt)
Other-focused emotions
the need for idv to show their particular identity
Differences in culture
the degree to which disagreement is acceptable
the strategies
the moment when the manager needs to intervene
Mindfulness
able to develop new categories and open to new information
Mindful reframing
(translate each other's verbal and non-verbal messages from the context of the other's cultural viewpoint
Collaborative dialogue
(talk in some way or other about their expectations and issues to do with face)