HUMAN SERVICE ORGANIZATION (HSO) (ENVIRONMENT AFFECTING ORGANIZATIONAL…
HUMAN SERVICE ORGANIZATION (HSO)
fundamental similarities (Patti, 2009, chapter 1; Salamon and
Heavy rely on third party financing (e.g. government subsidy,
Goals: improving people physical and psychological well-being (
祉) , behaviors, skills and social conditions.
Non-profit: not returning any profits generated to their owners or
directors but reinvesting them back into the services / products.
Participation of clients / customers: clients’ participation with
unique goals, personal characteristics and life experience (e.g.
agencies serving people with unemployed problems)
Collaboration: Relying of collaborating agencies to provide essential
complementary services to clients / customers.
Reliance of skill, commitment, judgment of professionals.
AFFECTING ORGANIZATIONAL FUNCTIONING
Direct government subsidy
Government purchase-of-service (e.g. Private Elderly Homes
Participating in the Enhanced Bought Place Scheme)
Direct charitable contribution (e.g. Community Chest)
Private grants (e.g. Li Ka Shing Foundation
Endowments (materialistic donation)
Fees for Service
Direct payment from clients
Pay full cost
Pay on a sliding scale
Payments from third parties (e.g. insurance)
Economic factors affecting the labour market (e.g.
economic downturn affects unemployment rate, financial donation
Demographic & Socio-economic profile
e.g ethnic, gender, age profile of the community
Needs and problems
Cultural values of the community
Religious belief profile
Political / Professional Factors
Laws & Regulations
HSOs operate in regions/countries in which there are a number of
laws or regulations governing the service provision
e.g. human resources, child protection etc…, Community Care Fund, Eligibility of applying CSSA
attitude of political leaders and citizens when delivery
Supply and demand of professionals needed for the services
Use of equipment (e.g. medical equipment)
Development of new approaches / treatment /
intervention (e.g. music therapy in some HSOs)
Information technology (e.g. use of IT to provide counseling for youth)