Please enable JavaScript.
Coggle requires JavaScript to display documents.
Assessment Reading Notes (Bednarska, MA 2016, (study showed that generally…
Assessment Reading Notes
-
-
Bednarska
-
-
-
'Encultured tacit knowledge' is a key type of tacit knowledge that is vital to transfer in the golf club due to the generational difference between members and staff
Roan / Diamond
irregular and unsocial hours seem ok when young but deterrent to staying in industry - esp when having a family
managers identified practical form training such as polytech/trade schools was good, but those who got hospo diplomas or degrees often incorrectly thought they could bypass the grass roots work, which was not normally the case in hospo career development
Davidson and Timo (2003:7) found that the workforce in their study remained youthful (65.3 per cent of employees were aged thirty-four years of age or less) and relatively lowly paid, but were well-qualified with over 64.9 per cent of staff having post-secondary qualifications.
Although people gaining practical hospo qualifications may initially plan a career in the industry, after 12-18 months they can see limited pathways to management without degrees and therefore are more likely to plan to eventually leave the industry, with the exception of Chefs who see a more specific career path based on practical qualifications and experience combined.
Bednarska, MA 2016,
-
-
-
-
-
-
-
to attract Gen Y employers should make sure there is plenty of information about the job available as PJ fit seems more important that PO fit
-
ted talk: Joe DeLoss
-
be reflective: judge people by there future, not there past
-
-
-
ted talk: claire mcca
-
-
-
turkey example - give a turkey, then people come to expect it, crumble if its not equitable, needs administration to monitor and ultimately becomes a lot of work
ask the questions, does the recognition actually work, does it focus the workers attention back on their work, or is it just a distraction?
techniques
-
-
-
-
-
-
-
-
-
share info, stories, results
Ted talk: Mike Robbins
appreciation
-
when people really feel cared about, study shows they are 43% more productive that people who don't and 20% more than people who were just recognised when things went well
-
-
-
-
-