Please enable JavaScript.
Coggle requires JavaScript to display documents.
Squad Leader (Employee Experience & Team Development (Development…
Squad Leader
Employee Experience & Team Development
Development Plans
Product Knowledge
"Fun" / Team Morale
Rewards & Recognition
Performance 1 on 1s
Key Metrics
eNPS
Team CSAT
Team Backlog
Team FCR / TTR
Team Productivity & Schedule Adherence
Effectiveness Coaching
Backlog Management
First Contact Resolution
Time to Resolution
"Difficult" Case Ownership
Productivity Coaching
Schedule Adherence
Applied Time
AHT Outlier Mgmt
Customer Experience
Quality Coaching / Case Reviews
Soft Skills Coaching & Mgmt
Customer Escalations
Administrative
Time Cards & Payroll
Attendance
HR Systems