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SWAT (WEB SERVICES (Scheduled work (Upgrades, UAT Feedback, Escalated…
SWAT
WEB SERVICES
Support
Email support
DNS Changes
CMS Support
CMS content changes
Support calls
Outages/Incidents
Customer Service
Account closure
Renewals/Cancellations
Domain registration/transfer
Scheduled work
Upgrades
UAT Feedback
Escalated developer tickets
Content entry
Internal
Staging/QA/Live environment creation
Deployments
Training
INFRASTRUCTURE
Support
Performance optimisations
Hacking recovery
Web site migrations
Monitoring alerts
Hosting estimations
Infrastructure documentation
Deployments
Environment customisations
AWS builds
Azure builds
Server builds
Security
Audits
Patching
Pen testing?
EMAIL SERVICES
Support
Templating/styling
List management
Support emails
Support Calls
Escalation to Vision6 support
Billing
Processing credit card payments
Follow up unpaid invoices
Customer Service
Creating Vision6 accounts
melonmail.com.au Enquiries
EzyMessage enquiries
Account closure
IINTERNAL IT
Support
Internal tickets
Phone system changes
Remote staff support
Software subscriptions
On boarding
Hardware ordering
Desktop/Laptop provisioning
Hardware disposal
Infrastructure
New system rollouts
Hardware upgrades
New development environments
Software upgrades