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Listening ((Listening is the ability to accurately receive and interpret…
Listening
Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication.
Good listening skills also have benefits in our personal lives,
Listening means paying attention not only to the story, but how it is told.
We Spend a lot of Time Listening: Adults spend an average of 70% of their time engaged in some sort of communication.
Even good listeners are often guilty of critically evaluating what is being said before fully understanding the message that the speaker is trying to communicate.
Even if we are not formulating a response while listening, we may still be thinking of other things, albeit subconsciously.
Barriers and bad habits to effective listening can include:
Trying to listen to more than one conversation at a time.
You find the communicator attractive/unattractive.
You are not interested.
Not focusing.
Feeling unwell or tired.
Identifying rather than empathizing.
Sympathizing rather than empathizing.
You are prejudiced or biased.
You have preconceived ideas or bias.
You make judgments.
Previous experiences.
Preoccupation.
Having a Closed Mind.
Non-Verbal Signs of Ineffective Listening:
Lack of eye contact with the speaker.
An inappropriate posture.
Being distracted.
Inappropriate expressions and lack of head nods.
Further Signs of Ineffective Listening and Faulty Listening Behaviors:
Pseudo-listening.
Sudden Changes in Topic.
Selective Listening.
Defensive Listening.
Ambushing.
Insulated Listening.
Insensitive Listening.
Stage-hogging.
Daydreaming.
Formulating a Response.
Making Assumptions.
Common Listening Misconceptions:
Misconception One: It’s Difficult to Learn How to Listen.
Misconception Two: I’m a Good Listener.
Misconception Three: Intelligent People are Better Listeners.
Misconception Four: Hearing is the same as Listening.
Misconception Five: We Listen Better As We Get Older.
Misconception Six: Gender Affects Listening Ability.
The two foundations of all listening sub-types are:
Discriminative Listening: This is the most basic form of listening and does not involve the understanding of the meaning of words or phrases but merely the different sounds that are produced.
Comprehensive Listening: Comprehensive listening involves understanding the message or messages that are being communicated.
Listening types can be defined by the goal of the listening. The three main types most common in interpersonal relationships are:
Informational Listening (Listening to Learn): Informational listening is less active than many of the other types of listening.
Critical Listening (Listening to Evaluate and Analyse): We can be said to be engaged in critical listening when the goal is to evaluate or scrutinize what is being said.
Therapeutic or Empathetic Listening (Listening to Understand Feeling and Emotion): Empathic listening involves attempting to understand the feelings and emotions of the speaker – to put yourself into the speaker’s shoes and share their thoughts.
7 types of responses: Advising, Judging, Analyzing, Questioning Comforting/Supporting, Prompting, Paraphrase
The 10 Principles of Listening:
- Stop Talking.
- Prepare Yourself to Listen.
- Put the Speaker at Ease.
- Remove Distractions.
- Empathize.
- Be Patient.
- Avoid Personal Prejudice.
- Listen to the Tone.
- Listen for Ideas – Not Just Words.
- Wait and Watch for Non-Verbal Communication.
Active Listening:
Active listening is a skill that can be acquired and developed with practice. Active listening involves listening with all senses. Interest can be conveyed to the speaker by using both verbal and non-verbal messages. Listening is the most fundamental component of interpersonal communication skills. Active listening not only means focusing fully on the speaker but also actively showing verbal and non-verbal signs of listening.
Signs of Active Listening:
Non-Verbal Signs of Attentive or Active Listening.
Smile.
Eye Contact.
Posture.
Mirroring.
Distraction.
Verbal Signs of Attentive or Active Listening:
Positive Reinforcement.
Remembering.
Questioning.
Reflection.
Clarification.
Summarization.
Virgin-- being, relating to, or appropriate for a virgin.
Subconsciously-- in a way that is influenced by the part of the mind of which one is not fully aware.
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Capable-- having the ability, fitness, or quality necessary to do or achieve a specified thing.
Misconception-- a view or opinion that is incorrect because it is based on faulty thinking or understanding.
Discriminative-- making fine distinctions; discerning. characterized by or showing partiality or prejudice.
Jargon-- special words or expressions that are used by a particular profession or group and are difficult for others to understand.
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Appreciative Listening
Listening to music, especially as a way to relax.
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Discriminative Listening
A distinction is made between the sounds of the voices of the parents – the voice of the father sounds different to that of the mother.
Rapport Listening
May make an effort to listen carefully to what you are saying as a way to promote trust and potentially make a sale. This type of listening is common in situations of negotiation.
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Barriers and bad habits to effective listening, never thought there are so many factors can affect to listening.
Even if we are not formulating a response while listening, we may still be thinking of other things, albeit subconsciously, how can we use this and why is this important?
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Choose one concept that interests or intrigues you, explain it, and tell why you find it particularly interesting.
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