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User Flows ((Walk into store (look around at all of the different phones…
User Flows
Walk into store
look around at all of the different phones on the tables
Look for an employee to talk to, but they are all busy
Impatient or anxious, so you pretend to look around and then leave the store
Were unable to get service from Telus
Hamda
Walk into store
Looks at possible phones to update to
Waits for employee to finish with a customer
When employee is done, user asks what a good phone + plan would be good
employee takes consumer through plans and phone options
Consumer gets confused which plans go with which phones
Employee draws out a chart where different phones would work on different plans, for example iPhone vs android
User asks: What about unlimited data? employee responds: no that deal is over user: oh yeah, i forgot
After this employee settles on an iPhone 8 for his needs
1 more item...
Gets overwhelmed by all the choices
Konur
Emmanuel