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Protecting the Consumer (Food Labels and Bar Codes (Unit Pricing (Shows…
Protecting the Consumer
Why Do Consumers need Protection?
Reason for Protection
Overcharging and incorrect weight
Slick sales methods
Misleading advertisements
Unsafe or low quality goods or services
Protected by
Consumer laws
Organisations and institutions
Consumer Law
Sale of Goods and Supply of services Act 1980
When a consumer buys goods or services from a seller, a contract is made
The seller agrees to supply goods or services that meet conditions
Merchantable quality - goods should be of reasonable quality taking into account the price paid
Fit for purpose - goods should be able to perform their normal tasks
As described - if goods are sold by description they should match the description
Correspond to sample - if goods are sold by sample, the all the goods should be of the same quality
Suppliers of services must be qualified - seller must be able to do the work
This acts states that it is the seller who is responsible for putting things right if there are problems
Sellers cannot get out of their responsibilities by using signs such as
Goods cannot be exchanged
No money refunded
If unhappy contact manufacturer
Consumer Information Act 1978
Forbids suppliers giving any misleading information about goods - price, quality, services etc.
A sign saying
Reduced from 500 to 350
is only legal if the item was 500 for 28 consecutive days in the last three months. Otherwise its illegal
Food Labels and Bar Codes
A food label must
Be clear and legible. It should be in a language understood by the consumer
Show the name of the food and the ingredients in descending order
Show the unit price per litre/kilo and the actual selling price
Show the use by, sell-by or best before date
Bar codes
A serious of lines on goods that allow computers to identify products
Can be scanned at check-out and this makes mistakes less likely and allows for stock records to be updated after each sale
Unit Pricing
Shows the price per kilo/litre/page
Enables a consumer to decide what is the best value
Food labels must show the price per kilo or per litre rather than an overall price.
Consumers can then compare per kilo/litre price rather than total price
Consumers can also work out the best value by dividing the price paid by the quantity received
Consumer Protection Organisations
See document