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Mobile Commerce (Ingredients for successful mobile app (Forms Habits…
Mobile Commerce
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Trends
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eWallets - Decrease Reluctance, enhance Ease
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Ease of Use, Enjoyment, Consumer traits (Chaffey)
(Islam 2009) Enjoyment = Pleasure, Arousal, Escapism
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What is M-Commerce? (Giaglis, 2012)
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Different presentation, processing, interaction modalities than PC
Service Capabilities; Location awareness, context sensing, push delivery
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Propositions
Media Gratification Theory (Atkin, 1973)
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Hedonic Benefits
Entertainment/Fun
3D Visuals
Experessiveness
Character - Symbols, graphics, style, colours = Brand personality
Purchase impulsively (Islam,2009)
'Consumers not only care for instrumental value but also immersive hedonic value' (Islam,2009)
RACE (Chaffey)
ENGAGE
Build customer, fan relations through time to meet retention
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