Manager/Assistant Manager
The manager occasionally prioritizes phone calls over customer enquiries
Bad image for the business
Loss of potential sales
Customer complaints
The store manager has not considered creating a cleaning rota
It causes tension between employees when someone in particular avoids cleaning
The store is left unclean at times
Sometimes they go days/weeks without cleaning because someone avoids cleaning
It can get confusing who's turn it is to clean
The store manager regularly gets involved with customer sales
Workflow Disruption
Prolongs other important managerial tasks
Can sometimes be seen as unprofessional that the sales assistant cannot handle the customer themselves
The manager does not provide employee feedback.
No space for improvement for the employee
The businesses process gets boring
The manager allows employees to use mobile phones in the workplace
Employees have no space for promotion
Distraction from day-to-day job
Unprofessional
Customer complaints