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Communicating with online businesses (Business website (Advantages (Direct…
Communicating with online businesses
Business website
Advantages
Direct contact to the business through their own website
Don't have to travel to get support
Disadvantages
Can have biased information and advice
Could be less active and less popular than a forum or social media
Live support chat
Advantages
Usually open 24/7
In real time so the problem gets resolved quickly
Disadvantages
Not always a human, could be talking to an automation
Not guaranteed to give a solution
Can be harsh or rude but this is unlikely
E-mail
Advantages
More likely to get a serious response
More professional, good for striking deals
Disadvantages
Not likely to get an immediate response
Could be ignored or forgotten if the e-mail address is popular
Social media
Advantages
Popular, more people will use it
Probably the most active form of communication the business will have
Disadvantages
Less professional and more casual
Could be trolled by a fake account