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Gordon 4 Skills That Help Group Members Sovle Their Problems (Telltale…
Gordon 4 Skills That Help Group Members Sovle Their Problems
Telltale cues
Being unusually uncommunicative
Sulking
Avoiding you
Excessive absenteeism
Being unusually irritable
Not smiling as much asusual
Daydreaming
Tardiness
Looking downcast or depressed
Being sarcastic
Walking slower ( or faster )
Slouching in their chairs
Proces of undestanding
Sender experiening a feeling
Sender transmits the code
Receiver starts decoding process
Impression = Expression
6 steps of problem-solving
Identifying and definng the problem
Generating alternative solutions
Evaluating the alternative solutions
Decision-making
Implementing the decision
Following up to evaluate the solution
Listeners demonstrate close atterntion
Passive listening ( Silence )
Acknowledgment Responses ( Evidence listener is paying attention )
Active listening ( Give proof that the listeners has indeed understood )
Empathy: Capaciy to put oneself in the shoes of others.
12 Roadblocks to communication
1.Ordering, Directing, Commanding
Warning, Admonishing Threatening
Moralizing, Preaching, Imploring
Advising, Giving Suggestions or Solutions
Persueding with logic, Lecturing, Arguing
Judging, Criticizing, Disagreeing ,Blaming
Praising, Agreeing, Evaluating Positively, Buttering Up
Name-calling, Ridiculing, Shaming
Interpreting, Analyzing, Diagnosing
Reassuring, Sympathizing, Consoling, Supporting
Probing, Questioning, Interrogating
Distracting, Diverting, Kidding