Please enable JavaScript.
Coggle requires JavaScript to display documents.
The Control Process (Measure actual performance (Activities should be…
The Control Process
-
Evaluate deviations
It is important to know why a standard has only been matched and not exceeded, or why performance has been much better than the standard.
This step comprises the determination of the performance gap between the performance standard and actual performance.
-
Upper and lower limits should be set for each deviation, and only those deviations that exceed the limits should be subject to further examination.
Take corrective action
-
-
If actual achievements do not match the performance standards, management has a choice of three possible actions:
Performance standards can be lowered or raised to make them more realistic in the light of prevailing conditions.
Establish standards
To make the control process possible and worthwhile, the performance standard should be relevant, realistic, attainable and measurable.
A performance or control standard is a planned target against which the actual performance will be compared.
-